Customer Reviews

1st Travel Trailer

Purchase experience was great, Dustin got me a fair deal and even ordered the sleeper sofa to replace the dinette in unit that I purchased. Today was the walk through with Brian Walter and Dustin Cannaday. Brian walked me through all the ins and outs of the trailer, showed me the new camera set up. Everything has gone smoothly, excited to get out there and enjoy the new travel trailer.

Great job!
Jeremy
- Jeremy from Saginaw, TX

customer service!

From day one, my needs have been met with great detail.
David, and Brennan have gone over expectations with knowledge,and service. Brian was amazing on walkthrough and my loyalty was earned.
Was an amazing experience that I will not fear repeating.
- Brent from Wylie, TX

Great service! Really Cared

Scott & Branden where awesome! I spoke with Scott many times before the walk through & he was great & very helpful! Branden was super nice & thorough. Really appreciate both! - Angela from Campbell, TX

EXCELLENT CUSTOMER SERVICE

Bought my FR Flagstaff Classic Super Lite at Denton but due to distance I got in touch with Lisa Rice at Canton to see if they could repair a water line that had collapsed. She gave me a really quick appointment time and I took my unit there today. This was my first contact with their service dept and they made me feel like I was their best customer. They had told me they may have to keep it and I could get it by Friday. Well greeting Lisa and Travis Williams, Zane came in and Lisa asked him to take a look at it. Fifteen minutes later the repair is made and I'm on my way, no second trip to retrieve the unit later in the week. I have never had such quality service and such a feel good attitude from any service department anywhere before for anything. I want to thank Lisa for getting me in and out, Travis for handling the paperwork and Zane for the quick and perfect repair. - Gary from Sulphur Springs, TX

First time buyer

David Leflore and Brennan Johnson was very helpful and knowledgeable. Made sure I got the best deal possible and gave great advice and tips for when we are dry camping or in a park with hookups. - Christina from Lewisville, TX

Service was great!

Second time to buy from explore RV. Very happy! - Natalie from Creedmoor, TX

sales and service

Jimmy was a great salesperson. No pressure. Let us look and choose carefully. Helped with financing. A great person to work with.

Kerri is great in the service department. She was kind, informative, and was really interested in getting our camper repaired. She stayed in contact with us during the repair process, keeping us informed of the progress. She is a great asset to your business.
- David from Frisco, TX

rv purchase

Dave and Brennan made the experience great! - Cesar from McKinney, TX

Awesome service

Awesome experience andy, Scott and Brandon were great from the buying to drive experience. Helpful every step of the buying and delivery process - Jason from San Antonio, TX

rv purchase

everyone was awesome - Ismael from Crandall, TX

Prowler 30lx

Great from beginning to end. Kris, Scott, and Branden were awesome! - Benjamin from Austin, TX

Comments on RV service

Had a good experience overall. Although it took awhile to complete warranty issues it is understandable because of parts ordering from the factory. Really like the weekly personal update. Very professional. - Greg from LaRue, TX

Excellent friendly service in a crunch

We would like to express our gratitude for the work of our service advisor, Keri Holan. We brought our unit in for service back in December for several items. It took 7 weeks to complete, most of that time waiting on parts, but Keri kept us updated throughout the process. Even it the update is "we are waiting on parts" that is much better than not knowing the status. Fast forward to 3-13-2019; we just returned from a 2 week long trip with some problems and we needed the trailer returned by 3-22 for our next trip. Keri and team went to work an pulled thru with flying colors. Keri is superb at her job and makes our experience so much easier. I also want to give a big thank you to the service guys, Zane and Jeremy for helping us when we dropped off the unit and when we picked it up. They took the time to explain everything that went wrong and what they did to complete the repairs. Everything is done and thanks to the prompt service of all we are ready for out next trip.
Thank you, Thank you, Thank you to Keri and team!!
- David from Wills Point, TX

Keri Rocks -- Perfect job everytime!

Really have appreciated the help getting warranty work done in a fashion that allowed us to still use the trailer while my wife is going through Brest Cancer. Keri handles everything perfect every time. Love how she keeps us informed without being asked. - Martin from Arp, TX

1st time owner...Good people.

Great experience!! Everyone very helpful. Dustin hooked us up... - Lori from Grapevine, TX

Customer service

Angel was the sales guy. He was great with everything.
Scott was the service advisor. He taught me and my family so much and was very knowledgeable. The one thing my wife wanted was a hat and coozie. He made sure she got it. He was super great with making sure we were ok
Branden was the tech - the walk through was so awesome. He was very hands on and answered and showed us everything about the trailer.
- Henry from Schertz, TX

Mesquite EUSA

Great Service from Brennan Johnson, Dustin Cluiss - Brandon from Seagoville, TX

THANK YOU!!

Friendly, accommodating staff! Gus Ponce is wonderful. He never hesitated to answer my calls and text messages! Jeremy gave us a very thorough walk through and is quite knowledgeable! Roland explained everything and was able to answer all our questions! This is our third camper and it has been by far the BEST purchasing experience we have had!! - Denise from CORP CHRISTI, TX

Walk through and how too

Chris Johnson initially was great to work with at the Austin show. Listened and delivered. Scott Brown took over on arranging getting the extras done and communicating the time lines and giving us options. Brandon got the trailer ready and did a thorough job explaining everything to us and answering the many questions we had. Overall a great experience. - Joni from Austin, TX

Cyclone 4007

My experience with explorer rv sales and service was excellent. - Brian from Midlothian, TX

Great Experience

The staff at Exploreusa is by far the the best in the business. Caleb, Justin, and Ruben were very courteous and informative throughout the entire process. They now have a customer for life! - David from Austin, TX

New purchase

The service was great all around, Ruben, Justin and Andy were all wonderful and we appreciate all the help. - Kelli from Cuero, TX

Trailer Sales and Service Experience

The sales and service of our trailer were great!
Ruben in the service department did an EXCELLENT job with the walk through and was very informative.
Jackie was also very helpful in suggesting ideas and with the set up as well.
- Kevin from Houston, TX

Great service

The service was way better than what we’ve had with other dealers. Justin, and Brandon did an excellent job of explaining everything - Robert from Leander, TX

Our Experience Has Been Great . . .

Our experience has been great so far. Dave (in Dallas) was a pleasure to work with in getting our deal done. No hassling or bull, just what I like. Brennan has also been a pleasure to work with answering all our questions, etc.
- Natalie from Terrell, TN

Great experience

Since this was our first time purchasing a bumper pull, our sales representative was very informative and made it the purchase a smooth one. Very satisfied and the customer service was great. - John

Got What We Wanted

Great buying experience with Carolyn. We found just what we needed and explore USA made it affordable. Now we're in Louisiana enjoying our RV and the beauty of the outdoors. - Lori
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Chas:
This was taken at Williams Creek Reservoir, about 25 miles out of Pagosa Springs, Colorado. The lake is at 8200 feet, and the area is beautiful. Thanks for making trips like this so comfortable.
- Hershel
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We finally decided to purchase a brand new Airstream after having had two smaller, previously owned units. Our first priority was to find a knowledgeable Airstream RV dealer. Our previous Airstream dealers seem to only know how to sell them expensively and not how to service them. After talking to Airstream personnel and research from the internet, we decided to visit ExploreUSA in Boerne, Texas which has stores located throughout the state. The sales manager Jeff Benoist and his staff spent several hours (okay maybe days) with us reviewing the details of the various new Airstream models. Once we decide which model we wanted, we then discussed sale price. To confirm we were quoted a good sale price, we then spent the next few days calling other Airstream dealers throughout Texas and surrounding states to try to bet their price on the same exact model. It did not take us long to figure out where we would be purchasing our new Airstream from. As of last Friday we are now proud owners of a brand new 2010 Airstream Flying Cloud 25FB. A very special thanks to Jeff Benoist, Brian Booker, and their staff at ExploreUSA in Boerne, Texas. - John
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I was treated first class all the way... just top notch. My salesman, Waldo Pryor, was very professional and seemed genuinely concerned about everything. The general manager, Tom Delgado, was also excellent. He called me several times and offered his services in any way needed. - Greg
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Patsy and I researched dozens of fifth wheels at several dealerships for about three months. After spending time with the sales and service team at ExploreUSA in Kyle, we found that Charlie, Lance, and all the staff were very knowledgeable about all the products they represent. We are very pleased with our Cameo fifth wheel and will definitely return to ExploreUSA for our next purchase! - Dennis
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Thanks to the efforts of the entire team at ExploreUSA, we got the RV that fit our needs at the right price. If you're looking for a no- hassle deal with a focus on customer service, then you've come to the right place. Thanks Team ExploreUSA! - Richard
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Mr. Dyer was happy to share with us that he's had a “super experience" buying his new Bighorn from ExploreUSA. Everything from working with Jay Crawford in sales, to the outstanding walk-thru experience with David Duncan in service. Mr. Dyer said he will definitely refer his friends and family to ExploreUSA for all their RV needs! - Larry
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After doing business with ExploreUSA we can’t imagine ever going to any other dealership. The no pressure, honest sales experience we had with Jeff Saucedo was a real pleasure. The service after the sale has been unbelievable! I can honestly say we have never had any company take such good care of us. - Mr.
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We highly recommend ExploreUSA in Seguin, TX. Ben Notgrass, the general manager, runs a great operation from sales to service after the sale. We feel, and are treated, like we are among family when we visit the store. If we are in the area we always stop by for a few minutes just to visit. - Jim
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The entire staff answered all our questions and found us great financing. In the rare instances we needed technical support, the entire team bent over backwards to take care of us. We’ve referred several friends to ExploreUSA and have even helped start a monthly camping club in our neighborhood with over 15 families participating. Thanks ExploreUSA!! - Jim