Service Department: Professional, Friendly, and PunctualAfter reading many on-line reviews about the poor quality of service and length of time to get your rig serviced, we were expecting the worst when we began our search to have our rig serviced.
My first call was to a local camping store who could not schedule us for about a month!
Then I called ExploreUSA in Seguin, TX. Chris Llanes and his Service team at ExploreUSA were just the opposite; Professional, Friendly, and Punctual! We could not be more pleased with how we were treated and how Chris was able to work us in so we could get the rig ready for our next trip. He was able to schedule us for the next day and completed the job later that same day.
We also opted to buy a new set of MorRyde stairs (for our older dog). Chris and Aaron in the Parts Dept went ahead and ordered both the 3 and 4 step versions to see how each would fit/look; they definitely went above and beyond the call of duty! This store is now my “Go To” store to have my RV serviced. Thanks guys! - John from Selma, TX
"Down to earth sales staff and service department".We pretty much knew what we wanted, Brandon listened to what we wanted, asked a few questioned, and showed us only what we requested, and in short order was filling out the paper work with the GM, Tracy. He to was most helpful, and promptly had us approved. Service Manager and tech equally knowledgable and people persons. A VERY PLEASANT BUYING EXPERIENCE!! - Ron/Mary from Canton, TX
AWESOMEEVERYONE HERE FRANK, OSCAR AND KRIS WERE VERY HELPFUL AND TOOK THEIR TIME. WE ARE FIRST TIME RV OWNERS! THANK YOU! - ALLISON from TX
Derick HollomanOur experience was awesome. Derick worked with us during the whole process with the upmost courtesy and professionalism. I would recommend anyone interested in purchasing an RV to go see Derick!!! - Ryan from Heath, TX
5 Stars!!Great selection and prices!! We left very happy! Thanks :) - Mike from Odessa, TX
customer serviceThe customer service was great and very helpful. - BRIAN from Floresville, TX
Everyone was great! Very helpful, professional, friendly.Dustin Cannaday and Jason helped me with the walk-through and familiarization of my new trailer. These guys were great. Made sure I had all my questions answered and gave good advice about the systems and features and recommended some vital accessories for my rig. Makes me glad I chose ExploreUSA for my purchase. Thanks, guys. - Les from Dallas, TX
Service ReviewDustin and Shane did a fantastic job in working with us and walking through all of the orientation for the vehicle. This is our first travel trailer and we are novices at this, but Dustin and Shane were outstanding. - Charles from Galveston, TX
Good experienceEvan, Kari and Zane were all very helpful, knowledgeable and great to work with. I would definitely recommend this dealership. - Janet from Whitehouse, TX
DRV FullhouseGood experience. Good walk through. Customer service was good - Ancil from Livingston, TX
Great ServiceThis is our second rv that we have purchased from your company. We have had great experience with everyone there from sales to service in Canton. We recommend Explore USA to anyone wanting to buy a rv. - Sandi from
Great serviceThe service department at this store is excellent. From fixing my trailer to providing suggestions for ongoing maintenance, Justin Wilson and King Reagan were awesome. They made my family and I feel like we were family. This will be the only place I will ever buy a trailer. - Travis from Paradise, TX
Awesome experience!!!!I can't say enough good things about our experience. Everyone from front desk, salesperson(Eddy), technician(Vance) and checkout(Letty) were awesome. I couldn't have asked for anything better. - Karen from Franklin, WI
Walk throughEverything went good. Great experience
Tech- trey - Beau from Belton, TX
Radiance purcgasdVery professional and informative. Sa jackie tech branden - Keith from Austin, TX
Radiance purcgasdVery professional and informative - Keith from Austin, TX
Exemplaary customer serviceWe had a generator and slide toppers installed within in a week. We appreciate the professionalism exhibited by the service dept staff. A special thanks to Zach for his vast experience and rv knowledge. - Terre from Mineola, TX
Open Range PurchaseIt was a great experience, staff were great, walk through was through and informative! - Jeremy from Saginaw, TX
1st Travel TrailerPurchase experience was great, Dustin got me a fair deal and even ordered the sleeper sofa to replace the dinette in unit that I purchased. Today was the walk through with Brian Walter and Dustin Cannaday. Brian walked me through all the ins and outs of the trailer, showed me the new camera set up. Everything has gone smoothly, excited to get out there and enjoy the new travel trailer.
Jeremy - Jeremy from Saginaw, TX
Service experienceWonderful people SCOTT the service advisor Branden the tech and Gloria ,Linda and Maria the cleaning ladies all were great - Cynthia from Smithville, TX
customer service!From day one, my needs have been met with great detail.
David, and Brennan have gone over expectations with knowledge,and service. Brian was amazing on walkthrough and my loyalty was earned.
Was an amazing experience that I will not fear repeating. - Brent from Wylie, TX
Service DeptHad a slide break down and had to bring in to get looked at, we're full time RVers, this is our home and couldn't leave for a long time. So they had us bring in for a look, saw what parts were needed, let us take it back until parts came in. We brought it in Friday, Mike called to let us know parts were in on Monday. We brought back Tues. - Rick from Palestine, TX
Great experience!We had a wonderful experience with everyone involved in the purchase of our 5th wheel from the salesman Casey to Josh and Justin in the service department. Professional customer service! - Ashley from Niederwald, TX
Rob was awesome!Rob helped my wife and I explore our options for a travel trailer. He listened to our needs and was very thorough and honest in explaining available options to match what we sought without trying to upsell us or take advantage. We actually weren't planning on buying for a while, but we were so happy with the available deals and his help that we decided to buy much sooner.
- James from San Antonio, TX
Service experienceFantastic experience here at explore Usa. Scott branden Amd Andy were great - Larry from Canyon Lake, TX
Service experiencePerfect service
Scott mike and Jesse were awesome - Darin from Canyon Lake, TX
Service experienceScott, Mike and Jesse were an amazing service team. From the beginning of my experience I was informed of every step and it was professional but personal as well. Very happy they were on my team of professionals for my new travel trailer. - Darin from Canyon Lake, TX
Exceptional Customer ServiceWe had a great experience with Joel Juarez. He showed us the RV we'd been researching and we're set on; however, he ensured we were informed of the benefits of each rig equivalent. This made all the difference between seeing rigs online versus seeing/feeling the rig in person. I like that there was a 'no pressure' feeling. His knowledge and enthusiasm to ensure our needs were met made us comfortable enough to take the plunge and get our first rig! And we couldn't be happier to get our next adventure started thanks to Joel and Explore USA! From the bottom of our hearts, thank you and we can't wait to start living in our aptly name 'A Piece of Heaven'! - Herlinda from Lytle, TX
GreatMike was awesome kept us informed about everything and told no lies. Great employee - Billy from Emory, TX
Explore USA Wills Point is a Rock Star!We had an RV that needed extensive repairs and decided to do a trade-in. We were dealing with the FTW dealership and the service dept people there were extremely helpful and took great care of us. We looked at some new RVs, decided on one, made an offer, was told by salesman he would get back to me but didn't. I saw the same RV at Wills Point, called and spoke to Jimmy and it was a no-nonsense, let's do business, i'm here to help and did all he could to get me into the RV I wanted. Within a short time the same day I signed a contract. What a pleasure to do business this way! Then they had the RV ready in just a few days. Another big plus. Met Keri Holden at the service dept and the care we received was top-notch. The guy who gave the RV tour also took his time, answered all our questions, was very thorough and made us feel very confident about the RV. Keri kindly and patiently did all the final paperwork and we were on our way. Keri emailed us to check on us which is great customer service! I had a question and she looked into it immediately and responded quickly. Before the 90 days we had some minor cosmetic issues with the RV and Keri again took care of us with white glove treatment. What else can I say? This is our 3rd RV and we will never buy from anyone else! - Ken from Fort Worth, TX
Fantastic Sales and Service PersonnelWe found our perfect RV, a Lance from ExploreUSA, and with that came the 4 wonderful sales and service personnel who got these two rv-newbies well on their way to camping adventures. First, THANKS so much to our 2 Ambassadors Of Fun, KELLY JOHNSON AND ISAAC CALDERON, who were very professional and patient and thorough, working well past closing time to complete our sales transaction. Second, THANKS so much to our 2 Service Coordinators, VANCE DERFLINGER AND LETTY PEREZ, who were most helpful, patient, and professional, working through their lunch breaks to complete our checkout. The entire buying experience from ExploreUSA rates 10 out of 10, and we would recommend to anyone and buy again ourselves. - B from Ingram, TX
Great ExperienceAfter many hours (and days) at the store with Rob Aleman and on the website, we almost decided on 5th wheel. Called Rob Aleman and told him we were headed to the store. It was his day off but he met us there anyway (Sunday). After doing a quick (3 hours) walk through of about 4 RV`s with Rob, we chose our 5th wheel. Within about 30 minutes, we answered a few questions and signed paperwork. Could not ask for a better Salesperson than Rob. All the staff we dealt with were great. No waiting for days on "numbers". All was Great! - Mitch from Kerrville, TX
Great service! Really CaredScott & Branden where awesome! I spoke with Scott many times before the walk through & he was great & very helpful! Branden was super nice & thorough. Really appreciate both! - Angela from Campbell, TX
EXCELLENT CUSTOMER SERVICEBought my FR Flagstaff Classic Super Lite at Denton but due to distance I got in touch with Lisa Rice at Canton to see if they could repair a water line that had collapsed. She gave me a really quick appointment time and I took my unit there today. This was my first contact with their service dept and they made me feel like I was their best customer. They had told me they may have to keep it and I could get it by Friday. Well greeting Lisa and Travis Williams, Zane came in and Lisa asked him to take a look at it. Fifteen minutes later the repair is made and I'm on my way, no second trip to retrieve the unit later in the week. I have never had such quality service and such a feel good attitude from any service department anywhere before for anything. I want to thank Lisa for getting me in and out, Travis for handling the paperwork and Zane for the quick and perfect repair. - Gary from Sulphur Springs, TX
First time buyerDavid Leflore and Brennan Johnson was very helpful and knowledgeable. Made sure I got the best deal possible and gave great advice and tips for when we are dry camping or in a park with hookups. - Christina from Lewisville, TX
Service was great!Second time to buy from explore RV. Very happy! - Natalie from Creedmoor, TX
sales and serviceJimmy was a great salesperson. No pressure. Let us look and choose carefully. Helped with financing. A great person to work with.
Kerri is great in the service department. She was kind, informative, and was really interested in getting our camper repaired. She stayed in contact with us during the repair process, keeping us informed of the progress. She is a great asset to your business. - David from Frisco, TX
rv purchaseDave and Brennan made the experience great! - Cesar from McKinney, TX
Awesome serviceAwesome experience andy, Scott and Brandon were great from the buying to drive experience. Helpful every step of the buying and delivery process - Jason from San Antonio, TX
rv purchaseeveryone was awesome - Ismaell from Crandall, TX
Prowler 30lxGreat from beginning to end. Kris, Scott, and Branden were awesome! - Benjamin from Austin, TX
Comments on RV serviceHad a good experience overall. Although it took awhile to complete warranty issues it is understandable because of parts ordering from the factory. Really like the weekly personal update. Very professional. - Greg from LaRue, TX
Excellent friendly service in a crunchWe would like to express our gratitude for the work of our service advisor, Keri Holan. We brought our unit in for service back in December for several items. It took 7 weeks to complete, most of that time waiting on parts, but Keri kept us updated throughout the process. Even it the update is "we are waiting on parts" that is much better than not knowing the status. Fast forward to 3-13-2019; we just returned from a 2 week long trip with some problems and we needed the trailer returned by 3-22 for our next trip. Keri and team went to work an pulled thru with flying colors. Keri is superb at her job and makes our experience so much easier. I also want to give a big thank you to the service guys, Zane and Jeremy for helping us when we dropped off the unit and when we picked it up. They took the time to explain everything that went wrong and what they did to complete the repairs. Everything is done and thanks to the prompt service of all we are ready for out next trip.
Thank you, Thank you, Thank you to Keri and team!! - David from Wills Point, TX
Keri Rocks -- Perfect job everytime!Really have appreciated the help getting warranty work done in a fashion that allowed us to still use the trailer while my wife is going through Brest Cancer. Keri handles everything perfect every time. Love how she keeps us informed without being asked. - Martin from Arp, TX
1st time owner...Good people.Great experience!! Everyone very helpful. Dustin hooked us up... - Lori from Grapevine, TX
Customer serviceAngel was the sales guy. He was great with everything.
Scott was the service advisor. He taught me and my family so much and was very knowledgeable. The one thing my wife wanted was a hat and coozie. He made sure she got it. He was super great with making sure we were ok
Branden was the tech - the walk through was so awesome. He was very hands on and answered and showed us everything about the trailer. - Henry from Schertz, TX
Mesquite EUSAGreat Service from Brennan Johnson, Dustin Cluiss - Brandon from Seagoville, TX
THANK YOU!!Friendly, accommodating staff! Gus Ponce is wonderful. He never hesitated to answer my calls and text messages! Jeremy gave us a very thorough walk through and is quite knowledgeable! Roland explained everything and was able to answer all our questions! This is our third camper and it has been by far the BEST purchasing experience we have had!! - Denise from CORP CHRISTI, TX
Walk through and how tooChris Johnson initially was great to work with at the Austin show. Listened and delivered. Scott Brown took over on arranging getting the extras done and communicating the time lines and giving us options. Brandon got the trailer ready and did a thorough job explaining everything to us and answering the many questions we had. Overall a great experience. - Joni from Austin, TX
Cyclone 4007My experience with explorer rv sales and service was excellent. - Brian from Midlothian, TX
New purchaseThe service was great all around, Ruben, Justin and Andy were all wonderful and we appreciate all the help. - Kelli from Cuero, TX
Just what we neededWas exactly what we were looking for - Brian from Seguin, TX
Trailer Sales and Service ExperienceThe sales and service of our trailer were great!
Ruben in the service department did an EXCELLENT job with the walk through and was very informative.
Jackie was also very helpful in suggesting ideas and with the set up as well. - Kevin from Houston, TX
Great serviceThe service was way better than what we’ve had with other dealers. Justin, and Brandon did an excellent job of explaining everything - Robert from Leander, TX
Our Experience Has Been Great . . .Our experience has been great so far. Dave (in Dallas) was a pleasure to work with in getting our deal done. No hassling or bull, just what I like. Brennan has also been a pleasure to work with answering all our questions, etc.
- Natalie from Terrell, TN
Great experienceSince this was our first time purchasing a bumper pull, our sales representative was very informative and made it the purchase a smooth one. Very satisfied and the customer service was great. - John
Got What We WantedGreat buying experience with Carolyn. We found just what we needed and explore USA made it affordable. Now we're in Louisiana enjoying our RV and the beauty of the outdoors. - Lori
This was taken at Williams Creek Reservoir, about 25 miles out of Pagosa Springs, Colorado. The lake is at 8200 feet, and the area is beautiful. Thanks for making trips like this so comfortable. - Hershel
We finally decided to purchase a brand new Airstream after having had two smaller, previously owned units. Our first priority was to find a knowledgeable Airstream RV dealer. Our previous Airstream dealers seem to only know how to sell them expensively and not how to service them. After talking to Airstream personnel and research from the internet, we decided to visit ExploreUSA in Boerne, Texas which has stores located throughout the state. The sales manager Jeff Benoist and his staff spent several hours (okay maybe days) with us reviewing the details of the various new Airstream models. Once we decide which model we wanted, we then discussed sale price. To confirm we were quoted a good sale price, we then spent the next few days calling other Airstream dealers throughout Texas and surrounding states to try to bet their price on the same exact model. It did not take us long to figure out where we would be purchasing our new Airstream from. As of last Friday we are now proud owners of a brand new 2010 Airstream Flying Cloud 25FB. A very special thanks to Jeff Benoist, Brian Booker, and their staff at ExploreUSA in Boerne, Texas. - John
Mr. Dyer was happy to share with us that he's had a “super experience" buying his new Bighorn from ExploreUSA. Everything from working with Jay Crawford in sales, to the outstanding walk-thru experience with David Duncan in service. Mr. Dyer said he will definitely refer his friends and family to ExploreUSA for all their RV needs! - Larry
Patsy and I researched dozens of fifth wheels at several dealerships for about three months. After spending time with the sales and service team at ExploreUSA in Kyle, we found that Charlie, Lance, and all the staff were very knowledgeable about all the products they represent. We are very pleased with our Cameo fifth wheel and will definitely return to ExploreUSA for our next purchase! - Dennis
I was treated first class all the way... just top notch. My salesman, Waldo Pryor, was very professional and seemed genuinely concerned about everything. The general manager, Tom Delgado, was also excellent. He called me several times and offered his services in any way needed. - Greg
Thanks to the efforts of the entire team at ExploreUSA, we got the RV that fit our needs at the right price. If you're looking for a no- hassle deal with a focus on customer service, then you've come to the right place. Thanks Team ExploreUSA! - Richard
We highly recommend ExploreUSA in Seguin, TX. Ben Notgrass, the general manager, runs a great operation from sales to service after the sale. We feel, and are treated, like we are among family when we visit the store. If we are in the area we always stop by for a few minutes just to visit. - Jim
The entire staff answered all our questions and found us great financing. In the rare instances we needed technical support, the entire team bent over backwards to take care of us. We’ve referred several friends to ExploreUSA and have even helped start a monthly camping club in our neighborhood with over 15 families participating. Thanks ExploreUSA!! - Jim
After doing business with ExploreUSA we can’t imagine ever going to any other dealership. The no pressure, honest sales experience we had with Jeff Saucedo was a real pleasure. The service after the sale has been unbelievable! I can honestly say we have never had any company take such good care of us. - Mr.